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Service updates

What changed in the service and the advisories we sent clients, newest first. Clients receive these by email and in the portal; advisories include what we did on their behalf and what, if anything, they need to do.

2026-05-27 Update
Added to Secure and Complete: dark web monitoring for company domains and executive accounts
2026-04-05 Update
Client portal: ticket status, monthly reports and invoices in one place
2026-01-11 Update
Complete plan: after-hours help desk extended to 24×7
2025-10-20 Update
Microsoft 365 baseline updated to the current CIS Foundations benchmark
2025-07-31 Update
Added: immutable cloud copies on every server backup appliance
2025-06-04 Advisory
QR-code phishing aimed at Microsoft 365 users in professional firms
2025-04-01 Update
Quarterly restore test reports now published to the portal
2025-01-27 Update
Annual security review binder: policies, assessments, training and restore evidence
2024-11-19 Update
Patch window moved to Tuesday and Thursday evenings; weekend window for servers
2024-09-04 Advisory
callback phishing using fake invoices and phone numbers
2024-06-30 Advisory
Windows 10 end of support and what changes for managed devices
2024-04-25 Update
Monthly report redesigned: two pages, same numbers, in the portal on business day three
2024-03-04 Update
Added: vendor and ISP outage tracking with credit requests filed on your behalf
2024-01-12 Update
Pricing update: Core, Secure and Complete per-user rates published
2023-10-23 Update
Network monitoring and configuration backup on every managed site
2023-08-06 Advisory
MFA fatigue attacks and the move to number matching
2023-05-29 Update
Email security: DMARC enforcement now standard on managed domains
2023-03-19 Update
Added: identity threat detection on Microsoft 365 tenants (Huntress ITDR)
2023-01-18 Advisory
fake browser-update malware arriving through compromised websites
2022-11-24 Update
Onboarding runbook v3: conditional access and device compliance on by day 10
2022-09-03 Update
Cyber insurance questionnaires now answered from live monitoring data
2022-07-11 Update
Added: shared mailbox and kiosk login pricing
2022-04-20 Advisory
payroll diversion requests from spoofed employee addresses
2022-02-17 Update
New: NYDFS Part 500 compliance package for financial advisors
2021-12-18 Update
Added: Apple device management through Intune with automated enrollment
2021-10-26 Update
Monthly phishing simulations now on Secure, with results by department

Service updates

Added to Secure and Complete: dark web monitoring for company domains and executive accounts

Client portal: ticket status, monthly reports and invoices in one place

Complete plan: after-hours help desk extended to 24×7

Microsoft 365 baseline updated to the current CIS Foundations benchmark

Added: immutable cloud copies on every server backup appliance

QR-code phishing aimed at Microsoft 365 users in professional firms

Quarterly restore test reports now published to the portal

Annual security review binder: policies, assessments, training and restore evidence

Patch window moved to Tuesday and Thursday evenings; weekend window for servers

callback phishing using fake invoices and phone numbers

Windows 10 end of support and what changes for managed devices

Monthly report redesigned: two pages, same numbers, in the portal on business day three

Added: vendor and ISP outage tracking with credit requests filed on your behalf

Pricing update: Core, Secure and Complete per-user rates published

Network monitoring and configuration backup on every managed site

MFA fatigue attacks and the move to number matching

Email security: DMARC enforcement now standard on managed domains

Added: identity threat detection on Microsoft 365 tenants (Huntress ITDR)

fake browser-update malware arriving through compromised websites

Onboarding runbook v3: conditional access and device compliance on by day 10

Cyber insurance questionnaires now answered from live monitoring data

Added: shared mailbox and kiosk login pricing

payroll diversion requests from spoofed employee addresses

New: NYDFS Part 500 compliance package for financial advisors

Added: Apple device management through Intune with automated enrollment

Monthly phishing simulations now on Secure, with results by department